Frequently Asked Questions
Everything you need to know about high-performance artistry and clean beauty.
Are Haus Labs products vegan and cruelty-free?
Yes, 100%. We are committed to being completely vegan and cruelty-free, ensuring no animal testing or animal-derived ingredients are used in our formulations.
How can I find my perfect foundation shade?
We offer a digital Shade Finder tool on our website. Simply answer a few questions about your skin tone and undertones to receive a personalized recommendation for our Triclone Skin Tech Foundation.
What is your return policy?
We want you to love your look. If you are not satisfied, we offer a 60-day return policy for products purchased directly from our website, including those that have been lightly used.
Do you ship internationally?
Yes, we ship to over 15 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
What does 'Clean at Haus Labs' mean?
It means our products go beyond industry standards. We ban over 2,700 questionable ingredients, prioritizing safety, sustainability, and high-performance results.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your door.